“Won’t charge” jobs: cleaning, port replacement and the ticket trail

Ask the right questions at intake

Ask whether the phone charges at an angle, charges wirelessly, got wet, or was dropped. Ask the customer to leave the cable they use. Record the answers on the ticket so the technician starts with context. Our article on what to ask customers at intake and the device intake checklist cover the rest.

Test before you quote

Try a known-good cable and charger, inspect the port under light, and check battery health. Note each result on the ticket. If the battery is the real cause, move the job to your battery replacement workflow instead of replacing a port that was fine.

Log cleanings as real jobs

Many “broken ports” are packed with lint. A cleaning takes minutes, but it deserves its own line on the ticket, with a note about what you found. That record matters if the customer returns, and it shows how often cleanings save a part.

Track port replacements like any part

When a port or charging flex does need replacing, pull the part against the ticket so stock stays accurate, and note the part source. Record a quick test after the repair: charging confirmed with cable, and data connection if the port carries it.

Make warranty comebacks easy

Ports see daily wear, so comebacks happen. With the original ticket, test notes and part record in one place, you can quickly tell a failed part from new damage. Pair this with a clear written policy, such as our free repair warranty policy template.

How RepairAmigo helps

RepairAmigo is free repair shop software for cell phone, computer and electronics repair shops. Tickets keep intake answers, technician notes, parts and status updates together, so “won’t charge” jobs stay organized from the counter to pickup.

RepairAmigo runs the counter at 254 Repair, a repair shop in Killeen, Texas.