A repair shop system for Spanish-speaking and bilingual phone shops

One workflow, two languages

The repair itself doesn't change with the language, but labels do. RepairAmigo ships a separate Spanish edition alongside the English one, so a shop can run the counter in whichever language its staff prefers. Repair statuses are defined by the owner or manager, so wording can match how your customers talk.

Terms that vary by region

• Phone: celular across Latin America and US Hispanic shops; móvil in Spain.
• The paperwork: orden de servicio (Mexico, Colombia), boleta (Mexico, Argentina), resguardo (Spain).
• The shop: taller or servicio técnico, often interchangeably.

If you serve customers from several countries, write your intake failure list and price-list names in the words they'll recognize.

What the system should cover

• Fast intake: returning customers found by phone number, device and fault picked from a short list, IMEI or serial recorded, barcode receipt printed.
• A central price list so every clerk quotes the same number.
• Parts tied to the tickets they were used on.
• Statuses, assigned tech, and notes on every ticket.
• Pickup, warranty, and an end-of-day cash count.

Where records live

RepairAmigo runs as a virtual machine on a computer in your shop, and records are stored on that machine. Staff use it from any browser on the shop network. For bilingual shops near places like Fort Hood, where customers come and go between assignments, having every ticket searchable by IMEI on your own machine is handy.

Getting started

RepairAmigo is free. Download it and follow the install guide, then read our cell phone repair shop software overview and the repair ticketing system guide.