1. Ask only for what the repair needs
Many repairs (screens, batteries, charging ports) can be done without unlocking the device. Ask for a passcode only when you need to test functions after the repair, and say why. If the customer prefers not to share it, note "no passcode – customer tests at pickup" on the ticket.
2. Keep passcodes out of open notes
Never write a passcode on a sticky note or the device bag. Record it in one restricted field on the repair ticket, and remove it when the ticket is closed.
3. Write down the device's condition before you start
Log existing damage, missing screws, and whether the device powered on at check-in. Take condition photos of the outside of the device only. This protects both sides if a question comes up later.
4. Set a "no browsing" rule
Techs open only the apps needed to test the repair: camera, speaker, mic, touch, charging, Wi-Fi. No galleries, no messages, no social apps. Put the rule in writing and review it with every new hire.
5. Handle backups and data transfers carefully
If a job includes a backup or data transfer, have the customer approve it on the ticket first. Delete any temporary copies from shop computers once the customer confirms everything is there, and note the deletion on the ticket.
6. Wipe only with written consent
Factory resets erase everything. Never reset a device unless the customer approves it on the ticket.
7. Close the loop at pickup
At pickup, remind the customer they can change their passcode now that the repair is done. It is a small step that shows you take privacy seriously.
How RepairAmigo helps
RepairAmigo is a free repair ticket system for small shops. Each ticket keeps check-in notes, device condition, and internal notes in one place. That makes a privacy routine easy to follow on every job.
Questions?
Read the setup guide or go back to More about RepairAmigo.
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