Tablets

Tablet Repair Tickets: What to Record at Check-In

Tablets look like big phones, but they come in with their own problems: glass and digitizer cracks, swollen batteries, loose charging ports, and kids' cases full of crumbs. Many are shared family devices, so the person dropping it off may not know the passcode or the account. A good ticket saves you from guessing later.

1. Identify the exact model

Tablet parts are rarely interchangeable between generations. Record the model number from the back or the settings screen, not just "iPad" or "Galaxy Tab." Note storage size and whether it is Wi-Fi only or cellular.

2. Log the condition all the way around

Write down cracks, bent corners, dead pixels, missing buttons, and any bulge in the screen or back. A slight lift in the glass can mean a swelling battery, so flag it on the ticket and handle that tablet with care.

3. Test what still works

Before you open anything, check touch across the whole screen, cameras, speakers, buttons, charging, and Wi-Fi if the tablet powers on. Mark each item as working, not working, or not tested.

4. Note who owns it and who can approve the work

For family or school tablets, record who dropped it off and who can approve the quote. Note any account lock the device may have so the customer knows to bring the login at pickup.

5. Record accessories

Cases, styluses, keyboards, and chargers go missing easily. List every accessory left with the tablet, or note "tablet only."

6. Set clear expectations on time

Tablet screens often need extra time for adhesive to cure. Put the expected ready time on the ticket so the customer is not surprised.

How RepairAmigo helps

RepairAmigo is a free repair ticket system for small shops. Each ticket keeps the model, condition notes, test results, accessories, and quote together.

Download RepairAmigo free. Our free printable guides are ready to use today.

Questions?

Read the setup guide or go back to More about RepairAmigo.

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