Put the policy on the ticket at drop-off
- State how many days a finished device will be held after the customer is notified.
- Explain what happens after that period, in plain words.
- Have the customer acknowledge the terms when the ticket is created.
- Check your state and local rules for abandoned property and follow them; this article is general guidance, not legal advice.
Remind before the deadline, not after
- Notify the customer the day the repair is ready.
- Send a second reminder about halfway through the hold period.
- Send a final notice a few days before the deadline.
- Log every attempt in the ticket with the date and method used.
Keep a dedicated "Ready for pickup" review
Once a week, sort ready jobs by how long they have waited. Anything past the first reminder gets a call or message that day. Jobs that reach the deadline move to a separate status so they never mix with active work.
Records that protect you
Condition notes at intake, the approved quote, completion date and each reminder give you a clear history if a customer disputes what happened. Store the device with its ticket number label until the process is complete.
Track it all in one place
RepairAmigo is free repair shop software for cell phone, computer and electronics shops. Ticket statuses and history show how long every finished job has waited, with no limits on tickets or users. Learn more about RepairAmigo.
RepairAmigo is coming soon. Our free printable guides are ready to use today.
Questions?
Read the setup guide or go back to More about RepairAmigo.
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