What’s on the ticket
- Header: your shop name, phone and address (blank for you to fill or stamp), ticket number, date in, promised date.
- Customer: name, phone, optional email.
- Device: type (phone, tablet, laptop, desktop, console, other), brand and model, color, serial number or IMEI, accessories received, who handles the passcode.
- Problem and condition: what the customer reports, and the condition on arrival (cracks, dents, liquid, missing parts). Use the intake checklist if you want the full test list.
- Estimate: repair or part, part quality, quantity, parts, labor, line total, then subtotal, tax, total, deposit and balance due at pick-up. A line for the extra amount the customer approves without a call.
- Signatures: customer at drop-off and at pick-up.
- Bench section: assigned tech, status, date completed, repair performed, parts used from stock, and a tested-after-repair row (display/touch, cameras, audio, charging, buttons, signal/Wi-Fi).
- Claim stub: ticket number, device, total quoted, deposit, ready-by date.
Terms (edit them)
Repairs can erase data; back up first. To the extent the law allows, we are not responsible for data loss or for faults not listed above that existed before the repair. Liquid-damaged devices may fail at any time. Warranty covers the parts we installed and our workmanship for ___ days, per our warranty policy; it does not cover new damage. Devices not picked up within ___ days of our “ready” notice may be treated as abandoned as allowed by local law.
Tips that save arguments
- Write the part quality on the ticket. “Screen, $89” and “Aftermarket screen, $89” are different promises.
- Fill the condition box before the device leaves the counter. A photo helps, but the signed line is what customers remember.
- Keep the terms short and local. Abandoned-device rules and warranty minimums depend on where you operate; check yours. This template is not legal advice.
- Number tickets in order so a missing ticket stands out.
The terms point to a warranty policy; here’s a one-page warranty template to go with it. To quote the estimate the same way every time, use the repair price worksheet.
From paper to software
In RepairAmigo, free software built inside a busy repair shop, this ticket is created on screen in a few clicks and prints with a barcode. The price comes from your own price list, the tech updates the repair performed and the status (statuses are yours to customize), and saving the update takes the part out of inventory. Customer texts are optional and go through your shop’s own Twilio account. See electronics repair shop software.
RepairAmigo is coming soon
Use the printable ticket today. Questions? Email support@repairamigo.com.
Free to copy, print and adapt for your own shop. Made in Texas.