Phone repair work order: the fields that prevent disputes

Must-have fields

1. Sequential order number, date and time, and who checked it in.
2. Customer name and phone, and whether they agree to text updates.
3. Device: brand, model, color, and IMEI (dial *#06#) or serial.
4. Condition at drop-off: screen, back, frame, cameras, buttons, port. Note whether photos were taken.
5. Reported fault in the customer's words, plus the tech's first read.
6. Quote, deposit, and estimated ready date.
7. Short terms: diagnostic fee, liquid-damaged devices, data responsibility, warranty scope, and unclaimed-device policy.
8. Signatures at drop-off and at pickup, and a tear-off claim stub.

Habits that make it work

• Never reuse or hand-write order numbers.
• Ask customers to take SIM and memory cards with them.
• Describe every flaw, not just the one being fixed.
• Get the pickup signature; it's your proof the device left.

See what to ask customers at intake and documenting screen damage.

Let the software fill it in

RepairAmigo is free. At intake you type the customer's phone number, pick device and fault, record the IMEI, and a barcoded receipt prints with the order number, with pricing pulled from your price list. Records are stored on your shop's own machine. Download RepairAmigo.