Phone repair shop software is what owners type when they want one system for a phone repair counter — intake, repair tickets, parts and cash at pickup — without naming a brand. This page covers what that software should include, how it fits a phone shop day, and how a free self-hosted option works on your own network.
It is written for phone, tablet and small computer repair counters. For the longer "cell phone" phrasing see cell phone repair shop software; for the "mobile" wording used outside the US see mobile repair shop software.
What phone repair shop software should include
A useful install for a phone shop covers the whole counter, not one slice:
- Intake tickets for every device — customer phone number, brand, model, IMEI or serial, problem and condition on one record.
- Status and assigned tech so "where's my phone?" takes seconds.
- Parts inventory that deducts screens, batteries and ports when a repair is saved.
- Cash POS at pickup on the same ticket — no retyping into a second register.
- Printed receipt with a barcode the customer can bring back.
- Owner, Manager and Technician roles with no ticket or user limits.
- Warranty link back to the original repair when a device returns.
If the tool only stores contacts, it is CRM. If it only tracks jobs with no parts or cash, it is a ticket board. Prefer one system that already covers repair ticketing, repair shop inventory management and point of sale for phone repair shops.
Phone, cell phone and mobile — same counter, different search words
Shops in the US often say cell phone repair. Many other countries say mobile repair. A shorter search is simply phone repair shop software. The counter work is the same: cracked screens, batteries, charging ports, water damage and the odd tablet or laptop.
When you compare options, judge the product by what the counter does all day — not by which of those three words appears in the title. The same shop can also need computer and console tickets; a full repair shop management system should not force a second app for those.
Intake and tickets for phone repairs
Good phone repair shop software gives the counter a short form: customer phone, device type, brand, model, IMEI or serial, problem list and condition notes. Returning customers fill in from the phone number. The same record holds the diagnosis, quote, repair performed and pickup sale.
Keep statuses short: received, diagnosing, waiting on customer, waiting on parts, repaired, picked up. Long lists nobody updates are worse than five statuses everyone uses. Warranty returns should open as tickets linked to the original job — see warranty repair tickets.
Parts inventory tied to each repair
Parts are money on the shelf. The ticket should list what was installed; saving the repair should deduct stock. Phone screens by model, quality and color, plus batteries, charging ports and common accessories belong in one inventory with low-stock visibility the owner can trust.
A notebook that dies after Saturday is not inventory. A practical habit for shops is in repair shop inventory management.
Cash POS and receipts at pickup
At pickup, the same ticket becomes the sale: diagnostic charge, labor, parts and tax if you collect it. That is POS for a phone repair shop, not a separate retail app. Walk-in accessory sales can share the cash drawer; repairs should never be retyped into a second system.
Each check-in should still print a receipt the customer can bring back. A printable pattern is in phone repair receipt template.
Roles, warranty and searchable history
Owner, Manager and Technician roles keep prices, deletes and exports under control when more than one person works the counter. Technicians record the repair performed, a status and comments. Managers see the queue. Owners control users and exports.
History must be searchable later by customer phone, ticket number, IMEI or serial. A customer who brought three devices last year should open in seconds when they call again. Warranty returns link to the original ticket so a comeback does not start from a blank page.
Free self-hosted software on your shop network
Cloud tools hold your tickets on someone else's server. Free phone repair shop software that runs in your shop keeps records on a computer you control. RepairAmigo is free and runs as a VirtualBox VM on a Windows, Linux or Intel Mac host; your team uses it from any browser on the shop network. Apple Silicon Macs are not supported as the host that runs the VM; they can still open the shop in a browser once the VM runs on a supported host.
No ports to open on the router for normal shop use. Remote support stays off until you click Allow. Optional one-way customer texts go through your own Twilio account if you want them. More in self-hosted repair shop software, free repair shop software and why a local Linux VM is safer. For the download and first-run path, see repair shop software free download.
Backups after you are running
Back up the entire VM and run it on another computer as easily as you installed it. That is also how you move shops or replace a host PC.
More in backing up repair shop data.
Quick checklist
- Intake starts with the customer's phone number; IMEI or serial is searchable.
- Every device on the bench has a ticket with status and assigned tech.
- Parts used leave inventory on the same ticket.
- Cash POS at pickup uses that ticket — no retyping.
- A receipt prints at check-in.
- Owner, Manager and Technician roles limit who changes prices or exports data.
- Warranty returns link to the original job.
- No ticket or user limits.
- You can back up the entire VM and run it on another computer as easily as you installed it.
How RepairAmigo helps
RepairAmigo is free phone repair shop software for cell phone, computer and console repair shops. It was built inside a busy repair shop that has processed more than 50,000 repair tickets. Made in Texas.
- Free on your computer. RepairAmigo is a self-hosted VirtualBox VM on a Windows, Linux or Intel Mac computer. Your team uses it from any browser on the shop network, on desktop or mobile. Data stays on your own computer and network.
- Tickets, inventory and POS. Smart intake by phone number. Technicians record the repair performed, a status and comments. Parts deduct when a repair is saved. Built-in cash POS at pickup. Warranty link per repair. Optional one-way customer texts through your own Twilio account.
- Roles. Owner, Manager and Technician logins. No ticket or user limits.
- Your data. Back up the entire VM and run it on another computer as easily as you installed it.
A full Spanish edition is available, along with Portuguese and Hindi editions. Questions? Email support@repairamigo.com. See also cell phone repair shop software, mobile repair shop software or repair shop management system.
Download RepairAmigo free or read the setup guide.
FAQ
What is phone repair shop software?
It is software for a phone repair counter that handles intake tickets, parts inventory, cash POS, receipts and Owner / Manager / Technician roles in one place — so drop-off to pickup runs on the same record.
Is "phone repair" the same as "cell phone" or "mobile repair"?
Yes for the counter. US shops often say cell phone repair; many other countries say mobile repair; a shorter search is phone repair shop software. The work and the software needs are the same.
Is there free phone repair shop software?
RepairAmigo is free and runs on your own computer as a VirtualBox VM. It includes tickets, inventory, cash POS, warranty links and roles with no ticket or user limits.
How do I back up phone repair shop software?
Back up the entire VM and run it on another computer as easily as you installed it.
Questions?
Read the setup guide or go back to More about RepairAmigo.
Made in Texas.